Refund policy
All sales are final
Every Saanwari saree, kurti and set is checked by hand before it is packed. We do not accept returns or exchanges for change of mind, size, fit, colour preference or any other personal reason. Please check the size guide and product details before ordering, or message us on WhatsApp if you have any doubt.
Colours may look slightly different on different screens, and silk and handloom fabrics can have small natural variations. These are not defects.
Damaged, defective or wrong product
If you receive a product that is damaged, defective, or different from what you ordered, we will make it right:
- Contact us within 48 hours of delivery on WhatsApp at +91 82005 25584 or email princekasodariya9514@gmail.com.
- Share your order number, clear photos of the issue and an unboxing video of the parcel.
- The product must be unused, unwashed and with original tags and packaging.
- After verification we arrange a free pickup and send a replacement (subject to stock) or issue a full refund.
- Refunds are processed within 7 working days of the product reaching us: to the original payment method for prepaid orders, or to your bank account / UPI for cash-on-delivery orders.
Late or undelivered orders
If your order is not delivered within the communicated timeline, you may cancel it for a full refund, except where the delay is caused by events beyond our control.
Cancellation
You can cancel an order before it is dispatched by messaging us on WhatsApp with your order number. Orders cannot be cancelled once dispatched.
Grievance Officer
Prince, Saanwari, 127 Bhimrad-Althan Road, 4th floor, Althan, Surat, Gujarat 395017, India. Phone: +91 90168 44866, WhatsApp: +91 82005 25584, Email: princekasodariya9514@gmail.com. We acknowledge complaints within 48 hours and aim to resolve them within one month.